Privacy Policy

Dentek Systems Inc. (“Dentek,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us by our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us, including through our website, services, and communications such as email, phone, and SMS/MMS text messaging.

This policy applies to information collected through our website, service engagements, and business communications.

1. Information We Collect

Information You Provide

• Name
• Company name
• Email address
• Phone number (including mobile number)
• Job title
• Support requests or ticket details
• Project-related communications
• Any other information you choose to provide during business interactions

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information such as:

• IP address
• Browser type
• Device information
• Pages visited and referring URLs

This information is used for security, performance monitoring, and basic analytics.

2. How We Use Information

Dentek uses collected information solely for legitimate business purposes, including to:

• Provide managed IT services and support
• Respond to service requests and inquiries
• Manage client relationships and accounts
• Communicate about tickets, projects, and service status
• Improve our services and operations
• Meet legal, regulatory, and contractual obligations

We do not use personal information for unsolicited marketing purposes.

3. SMS and MMS Communications

Purpose of Text Messaging

Dentek uses SMS and MMS messaging strictly as a customer communication tool, similar to email or phone calls. Text messaging is used only in the context of an existing business relationship.

Common use cases include:

• Technicians contacting clients about active support tickets
• Account management check-ins with clients
• Operations or project status updates
• Scheduling, coordination, or follow-up related to services

We do not send marketing messages, advertising campaigns, or bulk promotional texts.

Consent

We only send text messages to individuals who have provided consent, which may occur when:

• A client provides their mobile number for support or account communication
• A client initiates communication via text message
• A client requests or agrees to communicate via SMS instead of email or phone

Text messaging is optional and is never a condition of purchase.

Opt-Out and Deletion

Recipients may opt out at any time by:

• Replying “STOP” to any message
• Requesting verbally or in writing that we stop texting
• Asking us to delete their phone number from our records

Opt-out and deletion requests are honored immediately or as soon as technically feasible. Once opted out, no further SMS messages will be sent unless the client explicitly opts back in.

Message Frequency and Fees

Message frequency varies based on active service needs. Standard message and data rates may apply depending on the recipient’s mobile carrier and plan.

Additional SMS Data Protection Commitment

Dentek Systems Inc. does not share or transfer SMS opt-in data or mobile numbers with any third parties under any circumstances.

4. How We Share Information

Dentek does not sell, rent, or trade personal information, including mobile phone numbers.

We may share limited information only in the following circumstances:

5. Data Transfer and Third-Party Disclosure (SMS and Consumer Data)

Dentek Systems Inc. does not transfer, sell, share, or disclose consumer personal information, including mobile phone numbers or SMS opt-in data, to any external organizations under any circumstances.

Consumer data remains within Dentek Systems Inc. at all times and is used solely for direct communication related to the IT services, support, and projects we provide.

No third parties, partners, vendors, or external organizations are permitted to access consumer personal information for marketing, analytics, or independent use.

This policy applies without exception.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Maintain business and compliance records
• Satisfy legal or contractual obligations

When information is no longer required, it is securely deleted or anonymized.

7. Data Security

Dentek implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

While no system can be guaranteed to be 100% secure, we continuously review and improve our security practices to protect client data.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to:

• Ensure proper website functionality
• Understand website usage patterns
• Improve performance and user experience

You may control cookie preferences through your browser settings.

9. Children’s Privacy

Dentek’s services and communications are intended for business clients and adult users. We do not knowingly collect or solicit personal information from children under the age of 13.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights related to your personal information, including the right to:

• Request access to your information
• Request correction or deletion
• Object to certain processing activities

Requests can be made using the contact information below.

11. Changes to This Privacy Policy

Dentek may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

Email: support@mydentek.com

Phone: 972-499-0588

Address: 999 East Arapaho Rd. Suite 100 Richardson, TX 75081